RETURNS AND EXCHANGES
WITHDRAWAL FROM CONTRACT by written notification
As a buyer, you may change your mind at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products.
If you change your mind, you must inform Us in writing. You can fill out the form for the withdrawal from contract, which you will find here. You must also return the Product(s) to Us immediately or within 14 days of the submission of the notification, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation.
Please return the Products to Us:
(a) within 14 days after the submitted written notification,
(b) in their original condition and with original packaging (in a fabric bag), unworn, unwashed and undamaged and with the original hang tag attached; and
(c) with the filled-out return Form.
We would advise customers to make sure they take extra care when trying an item on. Please ensure that this is done over your own underwear. In the interests of hygiene, We may refuse returns where it’s apparent this hasn’t been done.
When you return a Product to Us because you have changed your mind within the fourteen-day cooling-off period, We will process the refund due to you as soon as possible and, in any case, 14 days upon receiving the notification on contract withdrawal or when we received the goods back (whichever is earlier), by the same means of payment that was used by you. You may explicitly demand the use of another method of payment.
In this case, We will refund the price of the Product in full. You will be responsible for paying your own shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Product(s) with a copy of the invoice and the form must be sent within 14 days of the submission of the notification to the address:
Žolna Šport d.o.o.
Koprska ulica 72b
5.2. CLERICAL DEFECT
We are responsible for clerical defects (clerical defects as defined in the last paragraph) of the products purchased on our Site. You notify Us by filling out the complaint form and emailing it to [email protected] You must describe the defect more specifically in the notification and provide the possibility for the seller to review the item.
You are also required to add a copy of the original invoice. The goods with a copy of the invoice and the form must be sent within 14 days after submitting the written notification to Us.
We will, within eight business days upon the receipt of the written notification, confirm that we have received the complaint and submit a written reply with regards to solving the complaint claim.
You may submit a complaint due to a material defect of an item within two months from the day, when the defect was discovered.
We are not responsible for material defects on goods shown after two years have passed from receiving the item.
Your item can only be exchanged for the same item in a different size. If the size is not available, we will refund your payment. In case you would like to exchange it for another product, please return the unwanted item for a refund, then proceed with ordering the Product(s) of your choice. You will be responsible for paying for your own shipping costs for returning your item and We will cover the shipping cost for sanding exchanged goods back to you. Return form available here.