Q&A

ORDERING ONLINE

1. CAN I CHANGE OR UPDATE THE CONTENT OF MY ORDER?

Changing or updating your order is possible, but it should be done before it is dispatched. Please contact our Customer Service within 24 hours of placing your order for such requests.

2. I HAVE ADDED AN INCORRECT SHIPPING ADDRESS. HOW DO I CHANGE IT?

Updating the shipping address is possible until the order is dispatched. Please contact our Customer Service to make any changes within 24 hours of placing your order.

3. HOW DO I CANCEL MY ORDER?

If you wish to cancel your order, please contact our Customer Service. Please note that orders can only be cancelled before they have been shipped.

4. WHAT CAN I DO IF I ENCOUNTER DIFFICULTIES WITH PLACING AN ORDER?

First, we suggest cleaning your browser history, cookies, and cache before placing your order as a guest without logging into your account. If that doesn’t solve the issue, we recommend resetting your browser. Instructions on how to do this can be found here. If none of these options works, please contact our Client Service.

5. IS IT POSSIBLE TO PRE-ORDER OR ORDER A CUSTOMISED ITEM?

We do not offer pre-ordering or customised items.

6. HOW CAN I KNOW IF I QUALIFY FOR JAC MEMBERSHIP DISCOUNT?

Our membership is open to dancers, choreographers, ballet masters, yoga teachers, fitness trainers, and individuals engaged in other professional activities. Students under 21 training to become professionals are eligible for a discount.

7. HOW DO I APPLY FOR A MEMBERSHIP DISCOUNT?

To enroll, please complete the application form located here. Upon submission, you will receive an email within a few days confirming your membership and providing a discount code.

8. WHAT KIND OF DOCUMENTATION DO I NEED TO SUBMIT FOR THE MEMBERSHIP APPLICATION?

You can read the documentation needed here.

9. MY MEMBERSHIP HAS EXPIRED. WHAT DO I DO?

If you want to renew your membership, you must send us documentation showing you are still engaging in professional activities or are a student dancer.

SHIPPING, DELIVERY & TRACKING 

1. HOW LONG DOES DELIVERY TAKE?

We offer two shipping options:

1. DHL Express Delivery: This method takes 3-4 business days and provides more precise tracking details. We highly recommend this option.

2. Standard Delivery: This method usually takes 14-21 business days.

However, please note that delivery times may vary based on location, and delays may occur due to reasons beyond our control, such as weather conditions or national holidays.

2. ARE DUTIES AND TAXES INCLUDED IN THE PRICES DISPLAYED ON THE WEBPAGE?

For European customers, all product prices on the webpage include VAT. Meanwhile, customers from non-European countries see prices without VAT. Upon arrival in your country, VAT and import duties will be calculated and must be settled to receive your package. We do not have information about taxation rates or additional fees, which vary from country to country.

3. MY STANDARD DELIVERY TRACKING HAS NOT BEEN UPDATED IN A FEW DAYS. IS THERE AN ISSUE WITH MY ORDER?

When shipping with Standard Delivery, the tracking details of the package are not regularly updated. The first tracking update after dispatch usually happens when the package reaches the destination customs office. If we or your local post office haven’t contacted you regarding a problem with your order, it is still on its way to you.

4. I RECEIVED MY ITEMS, BUT ONE OR SEVERAL ITEMS ARE MISSING/INCORRECT.

If you receive a package with missing or incorrect items, please contact our Customer Service to help you resolve the issue. We will arrange an expedited pick-up of the incorrectly sent item and ship the correct one once the pick-up is completed. No additional fees will be charged.

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RETURNS, EXCHANGES & REFUNDS

1. WHAT IS THE RETURN PROCESS LIKE?

To return an item, you must complete the return form here. After that, we ask you to return the product(s) to us within 14 days of submitting the return form in its original condition and with original packaging (in a fabric bag), unworn, unwashed, undamaged, and with the original hang tag attached. We advise you to take extra care when trying an item on. In the interest of hygiene, it is best to do so over your own underwear. We may refuse returns where it is apparent this hasn’t been done.
Please send the items to Zolna Sport d.o.o. (Just A Corpse), Koprska 72b, 1000 Ljubljana, Slovenia. You are responsible for the shipping costs of the returned item. Once you have the package’s tracking number, please send it to us at info@justacorpse.com.

2. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once goods are received at our warehouse, we process refunds in 1-2 business days. The refund is processed using the same method of payment you used. You may, however, explicitly demand the use of another method of payment. Shipping costs are non-refundable, so the shipping cost will be
deducted from your refund.

3. WHEN I RECEIVED THE PACKAGE, I PAID THE IMPORT TAXES AND DUTIES. WILL I BE REFUNDED THAT AS WELL?

Once the package leaves our warehouse, we are not responsible for any extra costs arising from import taxes and duties. These costs will not be refunded from our end. Please contact your country’s customs office for further information about the refund process for import duties.

4. WHAT IS THE EXCHANGE PROCESS LIKE?

The items cannot be exchanged. Please follow the return process and place a new order for the desired item(s).

INFORMATION ON SIZES & PRODUCTS

1. WHERE CAN I GET INFORMATION ABOUT THE MOST ACCURATE SIZING FOR MYSELF?

Our products were primarily designed for petite ballet dancers, so you may need to wear a size larger than usual. A size chart is on each product page.  If you need further advice on the sizing of a specific item, please send your measurements (bust-waist-hips) to info@justacorpse.com, and our sizing expert will review and advise you.

2. A PRODUCT I AM INTERESTED IN IS CURRENTLY SOLD OUT. WHEN WILL IT BE RESTOCKED?

Restocks are planned one month in advance. Contact our Customer Service to check availability and restock schedule if you want to inquire about a specific garment. We make every effort to restock our most popular items.

3. HOW DO I CARE FOR THE GARMENT?

You can find care information on the product page and on the back of each leotard, where the size is or on the tag sewn into the garment. We recommend using a washing bag with our products to protect their longevity. Please do not iron or tumble dry any of the products. Items that require special care or instructions will have a note added.

ORDERING ONLINE

1. CAN I CHANGE OR UPDATE THE CONTENT OF MY ORDER?

Changing or updating your order is possible, but it should be done before it is dispatched. Please contact our Customer Service within 24 hours of placing your order for such requests.

2. I HAVE ADDED AN INCORRECT SHIPPING ADDRESS. HOW DO I CHANGE IT?

Updating the shipping address is possible until the order is dispatched. Please contact our Customer Service to make any changes within 24 hours of placing your order.

3. HOW DO I CANCEL MY ORDER?

If you wish to cancel your order, please contact our Customer Service. Please note that orders can only be cancelled before they have been shipped.

4. WHAT CAN I DO IF I ENCOUNTER DIFFICULTIES WITH PLACING AN ORDER?

First, we suggest cleaning your browser history, cookies, and cache before placing your order as a guest without logging into your account. If that doesn’t solve the issue, we recommend resetting your browser. Instructions on how to do this can be found here. If none of these options works, please contact our Client Service.

5. IS IT POSSIBLE TO PRE-ORDER OR ORDER A CUSTOMISED ITEM?

We do not offer pre-ordering or customised items.

6. HOW CAN I KNOW IF I QUALIFY FOR JAC MEMBERSHIP DISCOUNT?

Our membership is open to dancers, choreographers, ballet masters, yoga teachers, fitness trainers, and individuals engaged in other professional activities. Students under 21 training to become professionals are eligible for a discount.

7. HOW DO I APPLY FOR A MEMBERSHIP DISCOUNT?

To enroll, please complete the application form located here. Upon submission, you will receive an email within a few days confirming your membership and providing a discount code.

8. WHAT KIND OF DOCUMENTATION DO I NEED TO SUBMIT FOR THE MEMBERSHIP APPLICATION?

You can read the documentation needed here.

9. MY MEMBERSHIP HAS EXPIRED. WHAT DO I DO?

If you want to renew your membership, you must send us documentation showing you are still engaging in professional activities or are a student dancer.

SHIPPING, DELIVERY & TRACKING 1. HOW LONG DOES DELIVERY TAKE?

We offer two shipping options:

1. DHL Express Delivery: This method takes 3-4 business days and provides more precise tracking details. We highly recommend this option.

2. Standard Delivery: This method usually takes 14-21 business days.

However, please note that delivery times may vary based on location, and delays may occur due to reasons beyond our control, such as weather conditions or national holidays.

2. ARE DUTIES AND TAXES INCLUDED IN THE PRICES DISPLAYED ON THE WEBPAGE?

For European customers, all product prices on the webpage include VAT. Meanwhile, customers from non-European countries see prices without VAT. Upon arrival in your country, VAT and import duties will be calculated and must be settled to receive your package. We do not have information about taxation rates or additional fees, which vary from country to country.

3. MY STANDARD DELIVERY TRACKING HAS NOT BEEN UPDATED IN A FEW DAYS. IS THERE AN ISSUE WITH MY ORDER?

When shipping with Standard Delivery, the tracking details of the package are not regularly updated. The first tracking update after dispatch usually happens when the package reaches the destination customs office. If we or your local post office haven’t contacted you regarding a problem with your order, it is still on its way to you.

4. I RECEIVED MY ITEMS, BUT ONE OR SEVERAL ITEMS ARE MISSING/INCORRECT.

If you receive a package with missing or incorrect items, please contact our Customer Service to help you resolve the issue. We will arrange an expedited pick-up of the incorrectly sent item and ship the correct one once the pick-up is completed. No additional fees will be charged.

RETURNS, EXCHANGES & REFUNDS

1. WHAT IS THE RETURN PROCESS LIKE?

To return an item, you must complete the return form here. After that, we ask you to return the product(s) to us within 14 days of submitting the return form in its original condition and with original packaging (in a fabric bag), unworn, unwashed, undamaged, and with the original hang tag attached. We advise you to take extra care when trying an item on. In the interest of hygiene, it is best to do so over your own
underwear. We may refuse returns where it is apparent this hasn’t been done.
Please send the items to Zolna Sport d.o.o. (Just A Corpse), Koprska 72b, 1000 Ljubljana, Slovenia. You are responsible for the shipping costs of the returned item. Once you have the package’s tracking number, please send it to us at info@justacorpse.com.

2. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once goods are received at our warehouse, we process refunds in 1-2 business days. The refund is processed using the same method of payment you used. You may, however, explicitly demand the use
of another method of payment. Shipping costs are non-refundable, so the shipping cost will be
deducted from your refund.

3. WHEN I RECEIVED THE PACKAGE, I PAID THE IMPORT TAXES AND DUTIES. WILL I BE
REFUNDED THAT AS WELL?

Once the package leaves our warehouse, we are not responsible for any extra costs arising from import taxes and duties. These costs will not be refunded from our end. Please contact your country’s customs office for further information about the refund process for import duties.

4. WHAT IS THE EXCHANGE PROCESS LIKE?

The items cannot be exchanged. Please follow the return process and place a new order for the desired item(s).

INFORMATION ON SIZES & PRODUCTS

1. WHERE CAN I GET INFORMATION ABOUT THE MOST ACCURATE SIZING FOR MYSELF?

Our products were primarily designed for petite ballet dancers, so you may need to wear a size
larger than usual. A size chart is on each product page. If you need further advice on the sizing of a specific item, please send your measurements (bust-waist-hips) to info@justacorpse.com, and our sizing expert will review and advise you.

2. A PRODUCT I AM INTERESTED IN IS CURRENTLY SOLD OUT. WHEN WILL IT BE RESTOCKED?

Restocks are planned one month in advance. Contact our Customer Service to check availability and restock schedule if you want to inquire about a specific garment. We make every effort to restock our most popular items.

3. HOW DO I CARE FOR THE GARMENT?

You can find care information on the product page and on the back of each leotard, where the
size is or on the tag sewn into the garment. We recommend using a washing bag with our products to protect their longevity. Please do not iron or tumble dry any of the products. Items that require special care or instructions will have a note added.

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